Your Privacy Matters to Us

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our conversational platform and services. We are committed to protecting your privacy and handling your data responsibly. Please read this privacy policy carefully to understand our views and practices regarding your personal data.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access or use our services. This policy was last updated on November 3, 2025, and applies to all users of our platform.

Information We Collect

We collect different types of information to provide and improve our service to you. The information we collect includes:

Personal Information: When you use our interactive chat service, you may provide us with personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Full name and contact preferences
• Email address for correspondence
• Phone number when provided
• Company name and business information
• Job title and professional role
• Responses to chat questions and form submissions
• Any other information you voluntarily provide through our chat interface

Technical Information: We automatically collect certain information when you visit our platform:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Device information including operating system and device type
• Session data including timestamps and duration
• Pages visited and features used
• Referring website or source
• Interaction patterns and user journey data

Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect for various purposes, always with the goal of providing better service and protecting your interests:

• Service Delivery: To provide, maintain, and improve our conversational platform and deliver the features you request
• Communication: To respond to your inquiries, send important updates, and provide customer support
• Personalization: To understand your preferences and customize your experience with our platform
• Analytics: To analyze usage patterns, identify trends, and measure the effectiveness of our features
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with legal obligations and enforce our terms and policies
• Marketing: To send you relevant information about our services (with your consent where required)
• Research and Development: To develop new features and improve existing functionality based on user feedback

We will never sell your personal information to third parties. We only share information as described in this policy or with your explicit consent.

Data Security and Protection

The security of your data is extremely important to us. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.3 or higher
• Access Controls: Strict access controls ensure only authorized personnel can access your data
• Regular Audits: We conduct regular security assessments and penetration testing
• Secure Infrastructure: Our servers are hosted in secure facilities with multiple layers of protection
• Data Minimization: We only collect and retain the minimum data necessary for our purposes
• Incident Response: We have procedures in place to respond quickly to security incidents

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Data Retention and Deletion

We retain your information for as long as necessary to provide our services and comply with legal, regulatory, and contractual obligations. Our retention practices include:

• Active Accounts: Data is retained while your account is active and you're using our services
• Inactive Accounts: Data may be retained for up to 12 months after account inactivity before deletion
• Legal Requirements: Some data may be retained longer to comply with legal or regulatory requirements
• Backups: Deleted data may persist in backups for up to 90 days before being permanently removed

You may request deletion of your data at any time by contacting us or through your account settings. We will process deletion requests within 30 days, subject to any legal obligations to retain certain information.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data. These rights may include:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal data for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw consent where processing is based on your consent

To exercise these rights, please contact us with details of your request. We will respond within the timeframes required by applicable law, typically within 30 days.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. If you're located outside the United States and choose to provide information to us, we transfer your data to the United States and process it there. We ensure appropriate safeguards are in place to protect your data during international transfers.

Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:

Email: privacy@treks.example.com
For privacy-specific inquiries and data rights requests

General Contact: Contact Form
For other questions about our services

We take privacy concerns seriously and will respond to all inquiries within a reasonable timeframe, typically within 5 business days.